How It Works
Simply signup and our BinMovers would ensure that none
of your bins is left behind on bin collection days.
Join BinMates
All Set
Service Areas
Gloucester
Bristol - Coming Soon
Cheltenham - Coming Soon
Bridgwater - Coming Soon
Its easy to get started.
Our payment is flexible and you
can cancel anytime.
Residential
Per property / month, billed monthly-
Best for residential homes and apartments
Short term rentals
Per property / month, billed monthly-
Best for short term rentals & Airbnb
Pick a route and earn
FAQs
For Service Request
What is Binmates?
Binmates is a convenient waste management service that helps move your bins to the curb on collection day and back to their designated location once emptied. Whether you’re unavailable or need assistance, we ensure your bins are handled seamlessly.
How does Binmates work?
Where is Binmates available?
Binmates currently serves Quedgeley and other surrounding areas of Gloucester. We are expanding rapidly with Cheltenham, Bristol and Bridgwater coming on board soon and other parts of UK to follow. Expect us in a post near you soon!.
Who is Binmates for?
Our services are perfect for:
- Busy professionals and working families that needs to save time and might not be home on collection days.
- Elderly or disabled individuals needing assistance with bins.
- Airbnbs and vacation homeowners who need bins moved while they’re away.
- Businesses and property managers of short term rentals with multiple bins to manage.
- Local councils offering assited collection services for the elderly, people with mobility difficulties or any impairment.
What types of bins can you move?
We move all standard bins, including:
- General Waste Bins
- Recycling Bins
- Food Waste Bins
- Garden Waste Bins
- Specialized Waste Bins (based on council guidelines)
What days and times do you operate?
Our services align with your council’s collection schedule. Binmates ensures bins are moved before collection starts and returned promptly afterward. Check your council’s website for your area collection dates.
Pricing and Plans
How much does Binmates services cost?
We offer flexible plans tailored to your needs: We offer a simple monthly subscription service for residential homes at £19.95 and £34.95 for Airbnbs, businesses, short term rentals and vacation homes.
Can I cancel my subscription for the service?
Yes. There is no long term contract, you simply need to cancel your subscription and the service will no longer be available to you from the next month at the end of your current monthly subscription.
What happens if my bin collection is missed?
If your local council misses your bin collection, we will:
- Notify you of the missed service and provide guidance.
- If the council agrees to move the bin on another day, our movers would bring out your bin and take it back it is emptied.
What if my bins are damaged during the service?
Our team takes great care with your bins. However, if damage occurs, contact our support team, and we’ll work to resolve the issue promptly.
Do you offer services for businesses or multi-unit properties?
Yes! Binmates provides tailored solutions for businesses, apartment complexes, and property managers. Contact us at support@binmates.co.uk for a custom quote.
Can you help with bulky waste or skip hire?
While we specialize in bin movement, we can connect you with trusted partners for bulky waste disposal and skip hire.
How does Binmates support sustainability?
We’re committed to reducing waste and promoting proper recycling practices. Through partnerships with local councils, we ensure bins are managed responsibly to support a cleaner environment.
Technical Support and Contact
How can I contact Binmates for help?
You can reach us through:
Email: support@binmates.co.uk
Live Chat: Available via our app or website.
Phone: +447749097551
For BinMovers
What is a BinMover?
How do I become a BinMover?
- Sign Up: Visit BinMovers to complete the application.
- Background Check: Pass a simple screening process.
- Training: Attend an onboarding session to learn the process.
Start Earning: Accept jobs through slack.
Who can become a BinMovers?
Anyone can apply to be a BinMover if they:
- Are at least 16 years old.
- Have a smartphone with internet access.
- Are physically fit to handle bins.
- Have a reliable mode of transportation (if necessary).
Do I need experience?
No prior experience is required. We provide all the necessary training to help you get started.
What areas can I work in?
BinMovers operate in all areas where Binmates services are available. You can choose locations based on your convenience.
We recommend you choose areas closest to you for efficiency and ease of coverage.
How much can I earn as a BinMover?
Your earnings depend on the number of jobs you complete.
How and when will I get paid?
Payments are made Bi-Monthly on fridays per movement (to and fro) through direct bank transfers.
Are there incentives or bonuses?
Yes! Binmates offers bonuses for:
- Refer new residents, property managers or businesses and earn up £10 per referral.
How do I accept jobs?
Jobs are assigned on our official Slack job channel.
Can I choose my own schedule?
Absolutely! As a BinMover, you’re free to set your availability and accept jobs that suit your schedule.
What happens if I can’t complete a job I accepted?
If you’re unable to complete a job, notify the Binmates support team as soon as possible via slack. Late cancellations may impact your earnings.
Am I an employee of Binmates?
No, BinMovers are independent contractors, which means you work for yourself and set your own schedule.
Do I need to handle my taxes?
Yes, as an independent contractor, you are responsible for managing your taxes. Binmates can provide a summary of your earnings to help during tax season.
How do I contact Binmates support?
You can reach us through:
- App Chat: Use tslack for quick assistance.
- Email: support@binmates.co.uk.
- Phone: +447749097551.
Can I refer friends to become BinMovers?
Yes! You’ll receive a referral bonus for each friend who signs up and completes their first 10 jobs.